Frequently Asked Questions
Designed for comfort. Built for style.
Shipping:
What Shipping Options Do We Offer?
Popular Jacket offers fast and reliable delivery services to ensure your order reaches you as quickly as possible, without any hassle. Our standard courier service is DHL Express, but we also use other trusted options like FedEx and M&P for delivering our goods. If you require a specific delivery service, we will be happy to arrange it for you.
Is International Shipping Available?
Yes, we proudly ship internationally and guarantee the highest level of quality in all our products.
When Will My Order Arrive?
Once you have successfully placed your order, you will receive a confirmation email from us. Orders are processed and handled within 1–2 business days. After dispatch, delivery time depends on the shipping method you selected at checkout:
- Free Shipping: 15–20 business days
- Standard Shipping: 10–14 business days
- Express Shipping: 8–10 business days
Please note that delivery timeframes begin after the order has been processed and shipped. Business days are Monday to Friday, excluding public holidays.
Payment:
What Payment Options Are Available?
Popular Jacket accepts multiple payment methods, including MasterCard, Visa, Discover, Google Pay, Apple Pay, American Express, and US Express payments for your convenience
Why Was My Payment Declined and What Can I Do?
Please note that your payment may fail if the billing address, card details, or phone number is incorrect. It may also decline on an expired or over-limit credit/debit card or insufficient funds in your PayPal account. To avoid delays, please ensure all details are correct before making your payment.
Is My Credit Card Information Secure?
Yes. Your security is important to us. Popular Jacket uses SSL encryption to protect data transmitted through our website. All payments are processed securely through trusted third-party payment providers, and we do not store or have access to your credit card details.
Do You Offer a Money-Back Guarantee?
Yes, of course! At Popular Jacket, every order is backed by a money-back guarantee for your peace of mind, in case there’s any problem with your order. For more information, please see our Return & Exchange Policy.
Return and Exchange:
How Can I Change or Cancel My Order?
You can reach us via the Contact Us page or our official email, mentioned on our website, with any queries you have about size changes, cancellations, or changes made to your order before your item is dispatched. Please note that the Popular Jacket is unable to make adjustments after shipping.
Can I Return a Custom Order for a Replacement?
No, there is no replacement or return for a custom-made order. If the custom-made order is defective or received with an error from our side, then the replacement is guaranteed. For this, you first have to email us at our official email address with clear and proper pictures to initiate a replacement process for a custom-made order.
What Is the Process to Return an Item?
Want to return an item? Simply email Popular Jacket at our official email address, as mentioned on our website, to request return approval. Once approved, send the item to the address on our website via a trusted courier. We will cover return shipping costs if the return is due to our error. For all other returns, shipping fees are the customer’s responsibility.
How Do I Report a Defective Item?
If you find a defective item, simply email us at our official email address, as mentioned on our website, with clear pictures. Please ensure that the item is unworn, unaltered, and in its original condition with tags.